Forrester Boyd Client Care Code – our pledge to our clients
The satisfaction of our clients is fundamental to the success of our business and we take the service we give them as our priority. That is why we operate a full and comprehensive client care code from the way our clients and visitors are greeted at reception through to our handling of any problems.
Here are some of our pledges. A full copy of the code will be provided to all new clients and is also available to download.
- Accounts will be presented in an accounts meeting within 6 weeks of receipt of books and all relevant information
- Final accounts will be despatched within 5 days of the accounts meeting
- All meetings will be conducted in a private room
- We will ensure a full understanding of your business through a number of consultation meetings
- Contact reports will be sent following meetings
- You will have direct access to a partner and qualified members of their team at all times
- All calls should be returned personally within two hours, or if not possible by another member of staff with apologies on their behalf
- Personal attention to any problems will be provided by a partner or relevant senior staff member